Ticketing Fees

Festival Hall Centre for the Performing Arts

All ticket prices are subject to Harmonized Sales Tax (HST) and service fees. By law, this tax, service fees, and tax on service fees MUST be broken down at the time of sale. 

Service fees cover the overhead charges involved in our Box Office operations including, but not limited to: ticketing software fees, PayPal fees and security for online purchases, credit card fees, telephone fees and other expenses.  (Sample Breakdown Below) Thank you for supporting our non-profit community organization and understanding that these fees help to keep us in business.


Service Fees – In Person & Telephone Orders 
Online Fee: $3.50 online service fee plus HST is added to the price of each ticket.
Processing fee: All Tickets purchased including at box office and by telephone: $1.50 service fee plus HST is added to the price of each ticket.

Your Ticketing and Service Fees Help Us to Recover a PORTION of Fees.

Here are the costs we pay per ticket

$3.50 by Vendini, our ticketing software provider, per ticket purchased online

.85 by Vendini, our ticketing software provider, per ticket.

3.5% by PayPal, which processes the online payments (ie. $25 ticket: .86, $50 ticket: 1.75)

.55 per transaction point of sale terminal for debit card purchases

4% of purchase price for credit card purchases (ie. $25 ticket: $1, $50 ticket $2)

.10 per ticket for the ticket printer


TOTAL PER $25 TICKET CHARGED TO US 6.76 plus HST
TOTAL PER $50 TICKET CHARGED TO US 8.75 plus HST

Your Ticketing and Service Fees Help Us to Recover a PORTION of Fees.

Other charges for banking, ink, internet, computer terminals, reserved seating diagrams, refunds, exchanges, complimentary tickets donated to charitable organizations and sponsors, etc. etc. 

Here is an example of what other patrons pay at other small venues to assist in the recovery of the above fees:  

Bracebridge  -  $5.00 plus hst fee per ticket for all tickets online and in person

Belleville - $6.75 per ticket

Cornwall - $6.85 per ticket online, $2.00 by phone, $1.50 in person but CASH ONLY no debit or credit

Gananoque  - $3.00 plus hst per ticket online, in person, by phone plus 3.25% of ticket price 

Ottawa - $5.00 per ticket plus .75 capital renewal fund per ticket

Kingston - $3.30 per ticket purchased online, in person and by telephone

Kingston - $2.50 per ticket plus $3.00 per ticket for capital improvements fund

Ottawa - $5.00 per ticket plus $1.25 capital renewal fund per ticket

Oakville  - 10% of ticket price plus $1.00 per ticket capital improvement fund surcharge

Gravenhurst - $3.50 per ticket online plus $2.00 reserve fund for capital upgrades.  In person $1.50 per ticket plus $2.00 reserve fund for capital upgrades